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- Regular price
- $4,980.00
- Regular price
- $4,980.00
Estimated shipping time
Estimated shipping time
Standard delivery typically ranges from 4 to 7 business days, subject to regional logistics and product availability.
What is your Return Policy?
What is your Return Policy?
1. Return Window & Eligibility
- Timeframe: You have 30 days from the date of receipt to initiate a return.
- Condition: Items must be unused, undamaged, and in their original packaging with all tags attached.
- Proof of Purchase: A receipt or order number is required for all requests.
2. Fees & Shipping
- Restocking Fee: Returns due to "change of mind" are subject to a 20% restocking fee, which is deducted from your refund.
- Shipping Costs: Customers are responsible for paying all return shipping fees. It is recommended to use a trackable service (USPS, UPS, or FedEx).
3. Damages, Defects, & Issues
- Damaged/Defective Goods: Must be reported within 7 days of delivery with photo/video evidence. Shorestead will provide a replacement or a full refund.
- Lost Packages: If an order does not arrive within 3–5 business days, contact support for an investigation.
- Incorrect Items: Contact support immediately to arrange an exchange for the correct product.
4. Non-Returnable Items
The following cannot be returned or refunded:
- Custom or personalized products.
- Gift cards (valid for 1 year).
- Perishable or sanitary goods (unless unopened).
5. Refund Process
- Approval: Refunds are only issued after the item is received and inspected.
- Timeline: Once approved, refunds are processed to the original payment method within 5–7 business days.
- Cancellations: Full refunds are available if you cancel within 24 hours of order placement (provided the item hasn't shipped).
How to Initiate a Return
- Contact Support: Email support@shorestead.com or call (260) 400-3966.
- Get Authorization: Obtain a Return Merchandise Authorization (RMA) number.
- Ship Promptly: Once authorized, you must ship the item back within 7 days.
